Hay - guess what I sent Laurence Llewelyn Bowen's team the below via facebook (as he is the face of the company), and they have been in touch with Iflorist, I have had an email from Iflorist to say I am getting a full refund. Money not received yet....but fingers crossed this has been resolved. WELL DONE LAURENCE'S TEAM
I like to be organised and ordered 4 gifts of different items to be delivered during Feb and March 2013.
Valentines gift for my husband, a wine gift set. Should have been delivered on the 14th Feb, was not received until the pm of the 15th Feb. I complained on the 14th Feb following their online process, and sent 5 more complaints, no reply was received until the 3rd March, where they said they would send the item again as a sorry. It is now the 11th March and nothing received!
My mother birthday arrangement arrived on the 9th March as request...wait for it.... all the roses in the arrangement where dead, not just a bit wilted, but brown petals on each and every one!!!I took pictures and complained. Still not even an acknowledgement received.
Even their marketing has got it wrong, I have received today 3 emails telling me mothers day is I 2 weeks and to get my flowers ordered – guys this was yesterday well done!
I can really do without this hassle and the poor quality and service just topped the whole experience off.
WILL NEVER USE AGAIN, GO WITH ANY OTHER COMPANY THIS JOKE OF A COMPANY WILL LET YOU DOWN EVERY WAY POSSIBLE
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.