Hay - guess what I sent Laurence Llewelyn Bowen's team the below via facebook (as he is the face of the company), and they have been in touch with Iflorist, I have had an email from Iflorist to say I am getting a full refund. Money not received yet....but fingers crossed this has been resolved. WELL DONE LAURENCE'S TEAM
I like to be organised and ordered 4 gifts of different items to be delivered during Feb and March 2013.
Valentines gift for my husband, a wine gift set. Should have been delivered on the 14th Feb, was not received until the pm of the 15th Feb. I complained on the 14th Feb following their online process, and sent 5 more complaints, no reply was received until the 3rd March, where they said they would send the item again as a sorry. It is now the 11th March and nothing received!
My mother birthday arrangement arrived on the 9th March as request...wait for it.... all the roses in the arrangement where dead, not just a bit wilted, but brown petals on each and every one!!!I took pictures and complained. Still not even an acknowledgement received.
Even their marketing has got it wrong, I have received today 3 emails telling me mothers day is I 2 weeks and to get my flowers ordered – guys this was yesterday well done!
I can really do without this hassle and the poor quality and service just topped the whole experience off.
WILL NEVER USE AGAIN, GO WITH ANY OTHER COMPANY THIS JOKE OF A COMPANY WILL LET YOU DOWN EVERY WAY POSSIBLE
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