ripped of at the airport in faro ,i was given added personal insurance when i was persuaded into taking out excess insurance cover (another story of scams...car hire 3000 i'm looking at you),this was never explained to me and foolishly i signed the forms to get my holiday under way ,the car was ok ,but the aircon struggled(as in didn't cool anything)and 3rd gear was well ropey (54,000 miles on the clock and felt like it)...all in all car cost me about £700 for the 12 days holiday ,not that impressed ,ive contacted hertz customer service ,but they havnt offered any refund just a slightly patronising email....wont be using the company again ,wouldnt recommend it either
waited over 7 days for the delivery ...it didnt show,company said it would organise delivery for sat morning,waited in all day and again it didnt show up,now the company says they dont know where half the order is ,so ive just cancelled the order ,they really need to sort out the delivery system ,i cant comment on the quality of the product as it never came,overall a very unsatisfactory experience ill shop elsewhere and advise others to do the same
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