I recently used Logo Guru (Mycroburst) in an attempt to create a new logo for my business. Until now I have done my own design work, but as my business was growing and my skills and time are limited I decided to seek the services of professional designers. Logo Guru appeared to offer a simple and effective solution and the money-back guarantee and apparent UK base reassured me that they was a good choice. However, having now gone through the process I feel very disappointed with the quality of the designs I received and also their unprofessional service and misleading website.
First of all, within minutes of setting up the logo contest I was contacted by telephone by Logo Design Guru staff from the US despite it being late at night UK time. They tried to persuade me to increase the prize fund offered even though I had set it up at the level recommended on their website and they also tried to persuade me to make my contest 'guaranteed' which would mean that I had to pay the full fee even if I didn't receive a satisfactory logo. I declined on both counts.
I submitted a detailed brief clearly stating what I wanted, but was immediately disappointed when I started to receive designs as most did not follow my brief and showed very little skill or effort. I spent a lot of time communicating with the designers in an attempt to steer them towards what I was looking for, but it was very difficult as it became clear that the individuals were not 'designers' at all and some did not even speak English very well. In most cases the same designs would just be re-sent, but with small irrelevant changes. I since discovered that absolutely anyone can sign up as a designer in just a few seconds with no requirements for qualifications, skill or experience whatsoever.
In the end I decided to give up and request a refund under the terms advertised on their website, but was annoyed to discover that deep in their terms and conditions page is a clause stating that they will take $50 of the prize fund in addition the their $40 service charge so I ended up paying out $90 and wasting a lot of time and getting nothing in return. I expressed my views to the Mycroburst customer service advisor and he initially agreed to refund the additional $50, but later changed his mind..
To summarise, the company has no UK presence, the 'designers' I encountered were mostly unskilled, unprofessional and non-english speaking. . In addition, their customer service staff try to push you into spending (losing) more money and their refund policy is not what it appears to be.
Davina Coburn found this review useful
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