I submitted a small order on-line to take advantage of the free postage offer. The software deducted the postage cost and promptly re-instated it. This was a Sunday afternoon. I e-mailed the contact named on the web site who responded exceptionally quickly assuring me all was well and would be sorted out at the time of despatch. I received the goods two days later and, as indicated invoicing and payment were correct. So a good service in getting the goods and exceptional service in sorting out a problem.
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