Leigh Shallcross´ profile

Reviews (1)

Argento.co.uk

Easy to place order online but order arrived with only 1 of 2 items.

Argento was really easy to order from but my disappointment is that only 1 of 2 sets of earrings that I ordered arrived even though there is a stamp on the receipt to say it was checked 3 times to ensure it was correct!!

12 March 2013

Reply from Argento Contemporary Jewellery

Hi Leigh,

Thank you for taking the time to write a review. I hope you can accept our sincere apologies that there was a mistake with your order. We endeavour to ensure that all of our orders are fulfilled correctly and on time, but unfortunately sometimes human error can occur. I can only apologise that this has happened in this instance.

I can see when looking at your order that my colleague has refunded you in full for the missing earrings on the 8th. He has also refunded your postage costs as a gesture of goodwill. The funds should be available on your card from 24-48 hours from the time of refund. I hope this information helps and if you have any further queries please do not hesitate to get in touch with us.

Argento

Leigh Shallcross´ profile

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Leigh Shallcross
Reviewer
United Kingdom

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