Kate B´s profile

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Shockingly bad customer service - use someone else

I would give zero if that were an option. I would urge you not to go with this company unless you are prepared to take day after day off work waiting for deliveries that don't arrive followed by fitters who don't turn up, to be told by their absolutely AWFUL customer services team that they will come the next day - with no consultation as to whether you are actually available to take a delivery/let the fitters in. The customer services team are surly and argumentative and not in the least bit helpful. When I asked to complain I was told there was nobody for me to speak to. I am yet to see if the wardrobes themselves are any good as they haven't managed to show up yet.

For the price and promised quality you expect a certain level of customer service but it was just non-existant with this company. Really terrible experience.

Kate B´s profile

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Kate B
United Kingdom