Samuel´s profile

Reviews (1)

BiGDUG

Poor quality product

I recently purchased a bolt-less Shelving 250kg. It arrived with no instruction manual, a couple of bent frame pieces and a broken joint. However the delivery was swift and on time. Overall though a rather sub-par product.

12 March 2013

Reply from Bigdug limited

Thank you Samuel for taking the time to write your review, we do take on board customers feedback as we continue to improve our products and services.

Apologies the instructions were missing from the delivery, they are available to download from our website we do also have some YouTube clips available for certain shelving units to show assembly and we can always email you the instructions or talk you through any problems over the phone.
We are always more than happy to replace any damaged or faulty goods, if you could email joanne@bigdug.co.uk or call 01684 858484 to advise what is damaged and we can send out replacements asap.
I’m sorry for any inconvenience caused

Samuel´s profile

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Samuel
Reviewer
United Kingdom

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