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Interest Free Rip Off

I purchased through ISME as they had one of the best prices, and with the added bonus of interest free credit. The product was a Dyson, so no quality issues.

Initially they failed to set up my account, and I had to sit on hold on the phone for about 30 minutes while they sorted everything out. Was then told they couldn't leave goods anywhere (needed a signature), only to get home to find my parcel left at my back door. Not too bad so far.

Then when payment was due, they took a direct debit payment and applied interest to my account. Having purchased under their Take 3 option, I was somewhat surprised. Queried with Customer Services and was told, thats fine just ensure the Take 3 option is ticked and the system will take the right amount. Done. However, when I next checked my account, they've still deducted interest and are taking the minimum payment. I queried further and asked if, as a goodwill they would refund the interest (so far amounting to about £20) - they won't budge, nothing, no goodwill, no nothing. So I've closed my account - paid off on my credit card, as would rather pay my bank the interest than ISME. Really, really, really NOT IMPRESSED.

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Rosemary Thyme
United Kingdom