Jon Gardner´s profile

Reviews (1)



A delivery arranged for my work address, made months in advance of the delivery, was completely botched. At great inconvenience to me and my co-workers, disrupting multiple plans, I am forced to work at home tomorrow. This is something basic that should go right the first time. Since this is my first time using Viagogo, I can report a 100% disappointing experience.

My transaction ID is 2454379.

Also worth pointing out after a fairly fruitless conversation with customer service -- don't call them, they'll call you, as all you'll get is an automated phone number with no "real person" option -- I got the customer service rep to promise a call back from a manager to explain the cock-up. No call yet. I'm waiting.

13 March 2013

Reply from Viagogo

Hi Jon,

We are sorry to hear you have had a poor experience with viagogo. Please could you share your transaction ID Number with us so that we can look into your order in further detail to resolve the issue.

Someone from our customer service will be in contact once we receive your transaction ID.

The viagogo team!

Jon Gardner´s profile

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Jon Gardner
London, United States