LorenZo Taylor´s profile

Reviews (1)

Refurb Phone

disappointed customer

I called to check if they had a nokia e90 in stock before ordering. I was told yes, and ordered it immediately before 3pm and paid for next day special delivery. After 2pm the following day I called to ask why I hadnt received the phone and was told i ordered late, which I know I didnt, and that the phone would be sent out the following day. The following day, the phone was not delivered and when I called to enquire why, I was this time informed the batch they had had failed testing and it would be anther couple of days before I would receive the phone. I explained I was travelling hence why I ordered for next day delivery. I was offered an accessory pack and a refund on my special delivery charge and assured I would receive the phone after 2 days and the manager would call to confirm despatch.
I did not receive a call. However when I have received the phone 5 days later than expected, the phone was in relative good condition, with a very old battery and to make matters worse the WRONG nokia charger. The big style rather than thin pin charger was sent making me question the quality of their checks before despatch. Also NO accessory pack was sent.
I ordered a new battery and charger from ebay for a fiver, delivered without problems.
Will not be ordering from Refurb again.

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LorenZo Taylor
London, United Kingdom