Martin Petch´s profile

Reviews (2)

Bathstore

Stress-free delivery, attractive design, seems to be robust.

Stress-free delivery, attractive design, seems to be robust.

Worldstores

Unable to contact anyone when delivery failed to arrive by 6.00pm, as promised.

When the door had not arrived by 6.00pm on Tuesday, Customer Service had closed and the shipper could not be contacted. (Closed at 5.00pm.).

Next morning's response to my email was satisfactory. The door was promised for Thursday afternoon and eventually arrived at 6.30pm. Again, there would have been no chance of contacting you, had the door had failed to arrive.

Vehicles do break down but my complaint is difficulty of obtaining delivery information..
Luckily my carpenter had other tasks to keep him busy.Otherwise it would have turned out to be a very expensive door.

13 March 2013

Reply from www.worldstores.co.uk

Dear Martin Petch

Thank you for your feedback and please accept my apologies for the poor shopping experience you have encountered.

I will be investigating the reasons for the delay in your delivery and the lack of communication with World stores. We will contact you soon to discuss in further detail.

Kind Regards
Jazz

Martin Petch´s profile

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Martin Petch
Reviewer
United Kingdom

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