Sigurgeir Johannsson´s profile

Reviews (1)

Urban Surfer

Only got one pair but paid for 2!!

Made an order on their website and ordered 2 trousers. Then week later I received the package and inside there where only one trousers but the invoice said 2 and I paid for 2.
After a lot of e-mails to customer service who pretty much accused me and my local post service and customs of stealing the one pair of trousers I gave up.

Hello again Urban Surfer, in your answer you say that I was unwilling to help you with this matter. I told you in at least 2 e-mails that the package was NEVER opened by the Postal Service or in Customs. That was the only thing that you asked me to do. You say that i was unwilling to help you and that is not true.
I only got half of my order but paid the full price.

13 March 2013

Reply from Urban Surfer

Hi Sigurgeir,

We're really sorry that you're unhappy with the service you've received from us.

After I personally helped you with this, I reject the claim that we accused you, your postal service or customs of stealing an item or lying. We were simply trying to understand what went wrong. All we asked was for you to contact your local postal service and customs as we have had items go missing in the past and this has helped customers track them down.

We were investigating this and asked for your co-operation and help, but we found you were unhelpful and unwilling to help us with our inquiries.

We did all we could to help, but we needed your full co-operation.

Kindest Regards

Sigurgeir Johannsson´s profile

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Sigurgeir Johannsson
United Kingdom