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Scentmall

DO NOT USE SCENTMALL.NET- ZERO STAR RATING

I wish I had done my research before ordering with these people.
After waiting 2 weeks they sent the wrong perfume. They tried to pursuade me to keep it but I requested a replacement.
I was assured that once I posted back the incorrect perfume at my cost, registered post to an address in Bulgaria I would receive the perfume I had ordered which was in stock but it didn't come. They had also taken £5.17 more from my bank account than I had agreed.
I called the support centre numerous times and spoke to [Name], [Name] & [Name] all who assured me that the perfume would arrive. Eventually I was promised that if I allowed '1 more day' and the perfume still had not arrived that I would be entitled to a full refund including the cost of returning the incorrect perfume.
I emailed support@scentmall.net & office@scentmall.net in an attempt to contact [Name] and [Name] who I had been told were senior personnel, to ask when I would receive my refund but I did not get a date. I went to the website to try to process a 'refund request' via the site where I was taken to a 'refund page' showing a list of 68 people's names, dating from May of 2010 all showing details of their complaints, which range from 'my order has not been delivered' to ''delivery of the wrong perfume' to complaints that the perfume or aftershave was fake. I am sure this should not have been accessible and now I am concerened about the safety of this website.
I registered an online complaint with complaintsboard.com and received an email from [Name] asking for my order number and telling me he would resolve the issue. I supplied the order number but received no refund.
When I did so some research I found that the net is full of complaints about scentmall.net who previously traded as www.scentmall.co.uk and who are also part of BG Perfumes registered to a [Name]. I have since contacted the UK European Consumer Centre (UK ECC)ECC@tsi.org.uk and BBC Watchdog watchdog@bbc.co.uk and would urge anyone with a complaint to do the same. There must be a way to stop these people!!

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SLWG
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United Kingdom

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