I came to Squarespace from Wix and the difference is like night and day. In short Squarepace actually value my business and that feels great. I get the technical support I need and it's simple to use. I can't ask for more!
I love how Wix have been replying to each of these posts, gallantly trying to appear helpful and supportive. Want to know how they really are? Look here: http://www.wix.com/support/forum/html5/editor/wishlist/is-there-a-way-that-i-can-3
This thread started a year ago regarding a problem with their HTML5 site builder. I'm a photographer and chose Wix to host my site. It was the worst decision I ever made. When you have a grid of photos, lets say 100, and you add one more, it appears at the very bottom of the grid. If left there, people may have to click the 'down' or 'more' Icon say 5 times to reach the end of the grid. Of course, I want it to the top so people can see the new photo without having the search for it.
Now, to get photo 101 to the top, you need to click the up arrow next to the photo. This takes it from 101 to 100. Then you need to click on the up arrow again, now it's 99! One more time, now it's 98! But hold on, now you need to drag the slider so you can see the up arrow again. Three more up clicks and it's in position 94, drag the slider and three more clicks, now 91 etc. To put the photo in 1st place will take you the best part of 10 minutes. 10 new photos to add? You'll be clicking for the best part of 90 minutes!! God forbid you want to add say 100 photos, you will be doing nothing else all day!!
But that's not even the worst of it!! I wrote to them, explaining how stupid and time consuming this was and asked for a very simple fix: please either make new photos go straight to the top or have a down arrow on the last position - so click the down arrow on photo 101 and it takes it to position 1 with a single mouse click. Simple. I thought this would happen quickly since it takes maybe 1/2 a day of coding at max. Hell, I'll be generous, 1 day at max!
10 months later, nothing, zip, zilch! Yet in that same time, they have released numerous updates, mostly relating to adding social icons to sites no one has ever heard of! 30 pages of requests and not a whistle from them - aside from 'thank you for your vote'. Oh sure, they come on THIS thread and respond to posts with 'sorrys' and 'let me help you'. They want people to think they care - but pay them $150 for a year and spend a huge chunk of your time on the most banal image management system since 1993 and not a squeak, they have your money so you can take a long walk.
They are incapable of providing a deadline, even a vague deadline. Finally, after a ton of pressure, they gave a deadline - mid Jan, then delayed to end Jan. Here in March and nothing. Ask about the missed deadline and you hear crickets whistling! The jerk in charge is a guy called Omer Gartzman. He proudly gave the deadline stating 'I am the project manager' but since the deadline passed getting him to comment is like getting an appointment with the Pope. And while you can call their US number, Omer is hiding under a desk in Israel and that number is never published. Yeah that's right, you can speak to people but you can't ever speak to people who have the power to change things.
Completely and utterly frustrated with such poor service, I cut my losses. I still had 2-3 months paid subscription but I was at the end of my tether (by the way, Wix offer NO refunds). I moved to Squarespace.com and what a difference!!! Full drag and drop image management and REAL customer service. They guarantee that all email questions are answered within 60 minutes and that's a 24/7 service - Squrespace care, they value you as a customer but most importantly, their HTML5 templates are geared for photographers.
So I implore you, do NOT sign up for Wix until you have skimmed the thread below. If nothing else, you will chuckle in disbelief at how a company operating today can provide such abysmal customer service. And if you are in the service industry, you can use this as a perfect 'how not to' case. In short, avoid them like the plague. Even if they fixed the problem today, just remember, this is how they will treat you when YOU next have a problem.
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