The above is what I was told by an advisor when I rang to track my flowers, she had not taken my name or order number and assumed that was the case.
After waiting an hour for someone to answer on C/Services I was then told I couldn't have a refund until after 7.00pm and I would have to ring back - it was 6.50pm!(eventually it was actioned for me by a manager)
To top it all off I had an anwerphone message on Sunday 8.30am from the delivery company trying to deliver the flowers that should have been delivered on Friday to a business address.
Regardless of a discount voucher and the ease of online ordering I will now be supporting local flower shops in my area.
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