I ordered accessories for my icom a6 radio, the order was not correct as I had not understood what the items could and could not do. Their customer service department spotted my error and rang me up and the order was altered straight away correcting my mistake.
When the order arrived one of the caps on a 1 litre oil pack had leaked, fortunately they had bagged the oil pack so the leak was contained. I contacted them to tell them what had happened, and a new pack of oil arrived the next day.
Brilliant service, very professional.
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