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Reviews (1)

BiGDUG

Delivery service was not good

Delivery was quick but when they delivered it to my home address they did not bring the product into my house but left it outside on a pallet. There were 6 big heavy boxes for me to carry indoors plus 6 long smaller boxes.

The product is what it said on the internet, although it was no clear whether the goods had all accessorise required to build, it was not until I called the helpline before it became clear.

Product slightly pricey.

Helpline was very good and friendly.

13 March 2013

Reply from Bigdug limited

Thank you AmyG for taking the time to write your review, we do take on board customers feedback as we continue to improve our products and services.

Apologies that its wasn’t clear on the website about the accessories and what was needed to build the shelving,
With regards to the delivery it is a curb side delivery service and the drivers are not insured to take delivery’s inside properties I’m sorry to say.
I am very sorry for any inconvenience caused

AmyG´s profile

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AmyG
Reviewer
United Kingdom

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