Delivery was quick but when they delivered it to my home address they did not bring the product into my house but left it outside on a pallet. There were 6 big heavy boxes for me to carry indoors plus 6 long smaller boxes.
The product is what it said on the internet, although it was no clear whether the goods had all accessorise required to build, it was not until I called the helpline before it became clear.
Product slightly pricey.
Helpline was very good and friendly.
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