Gareth Owen´s profile

Reviews (1)

Hungryhouse

Beware of weighted reviews

The fundamental issue with hungryhouse is that it just isn't as good as just-eat! The choice, the ordering process, the discounts, the speed, the fees, the customer service. Worst of all, however, is that to keep restaurants on side, you won't tend to find many negative restaurant reviews (all are moderated prior to posting), which for many, is the basis of their choice. The site gives the impression that restaurants that are truly abysmal may actually be ok, and means genuinely good restaurants (which don't generally receive negative feedback) aren't viewed in as positive a light as they should be. If, however, I choose to use just-eat and find someone has ordered a mouldy pizza, it will be there for all to see. Transparency is key, but the only thing transparent about hungryhouse is that sales trump all else. The customer isn't king.

18 March 2013

Reply from hungryhouse.co.uk

Dear Gareth,

Thank you for your feedback. We always value receiving feedback from our customers, be it good or bad, as we feel it helps us improve our service to you.

One of the greatest strengths of our service are honest and constructive reviews. It's correct that we moderate reviews to ensure that they stay on topic and only describe the experience with the order being reviewed. Certain reviews where customers explicitly advise that people should not order from the restaurant or if competitor restaurants are mentioned cannot be published.

Hope this sheds a bit of light on how the hungryhouse review process works. Should you have more questions or concerns, please feel free to contact us on 0800 612 3333 or email us at help@hungryhouse.co.uk.

Kind regards,
Your hungryhouse team

Gareth Owen´s profile

profile image of Gareth Owen
Gareth Owen
Reviewer
1979
Leeds, United Kingdom

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