I bought a Dragon APX Eclipse Ski Goggle Lens buying through Urban Surfer internet site which was straight forward & easy enough with good email communications letting me know that my bought item was being processed through the system!! (Marks10/10)
The problem which let it all down was the the packaging!!! a total let down with no thought to product damage limitation??
I recieved the package within a couple of days of ordering (very impressed). But I was dismayed to find that the Lens product box had not been secured at each end by sellotape/other to stop the lens from coming out of the box or protected by bubble wrap/other to protect it from damage. At sometime the product box had been completely squashed/crushed & that the lens had come out of the box & was loose inside the flimsy plastic postal bag which the items were enclosed??? On inspecting the lens they luckily had a protective film cover on both sides to protect the lens from damage???? Amazingly the lens was undamaged!!! But if they had been damaged you can only imagine the scenario of me contacting Urban Surfer about it & for them to say (well!!! they were ok when they left here!!! Blah,Blah,Blah You must've done it or dropped them etc,etc,etc??????) (Marks 4/10) Get it sorted Urban Surfer
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