mrs rachael tinton´s profile

Reviews (1)


delivery trouble

i ordered my door easy enough and awaited delivery!! when the door arrived it was badly damaged and it was the wrong door so i refused to accept it.
After speaking to some one on the phone who was very nice he said he would send another one as i already had the carpenter booked the door arrived and the delivery mad just left it outside the door and it was not signed for!!! It was however the wrong door again after i was assured it would be the right one this time but as the delivery man had gone and i had the carpenter coming that afternoon i had to keep it and have it fitted!!

14 March 2013

Reply from

Dear Mrs Rachael Tinton

Thank you for your feedback and please accept my apologies for the poor shopping experience you have encountered.

I will be investigating the reasons why we delivered you the wrong item twice and also the poor delivery service you received from our carriers.

We will contact you soon to discuss in further detail.

Kind Regards

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mrs rachael tinton
United Kingdom