I was planning a day trip to the mainland and decided to book ferry tickets online as I thought it'd be quicker than phoning. I thought Wightlink must have changed their booking website as I was required to put in far more information than I'm usually asked for, which obviously took longer than I expected. I know the crossing from the Isle of Wight is expensive but was shocked when the price of £77.87 was asked when it came time for me to pay for my tickets. Because I'd invested so much time completing the online booking I decided I'd better pay up and look big! When I spoke to family and friends they were horrified at the price I told them I'd been charged. Consequently, I rang Wightlink, who told me it wasn't them but 'AFerry' that I was to deal with as they were the company I had, inadvertently, booked my ferry ticket through. The guy from Wightlink kindly gave me a phone number for 'AFerry'. I rang and asked for a refund. A heavily accented asian lady said she'd have to put me on hold while she enquired of management whether this would be possible. After a few minutes of musac, she came back onto the line to inform me that yes, I could be refunded and £52.87 would be recredited to my bank card. I explained that i had paid £77.87 for my ticket, not £52.87. She told me that £25.00 would be charged to me as an administration fee. Needless to say, I was furious! I will learn to be more cautious and make absolutely sure that I know precisely who I am buying from in the future. I sincerely hope that others are more circumspect and don't get duped into buying overpriced ferry tickets as I was. Be warned!
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