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broken goods no responce from menkind

one of the items arrived broken phones up monday left a message now wednesday no one has bothered phoning bak.brillient customer service not.
Was told on here 11 hrs ago some one would contact me today 14/3/13 and guess what you got it no one did what a surprise.

15 March 2013

Reply from Menkind

Hi Nick
Our team tried calling you yesterday (14th March) a couple of times but there was no answer. We've been ringing the mobile number which ends in 386. We have also emailed you (hotmail account) to tell you this and asked if you could let us know when there would be a good time to catch you. It's possible this may be in your spam folder.

Our team will keep trying to reach you or give them a call on 0844 567 0710.

Kind regards,

The Menkind Team

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United Kingdom