Having myself made an order with this company and then later found these reviews. I thought I would pass on my experience.
I ordered a knife with them on Sunday ( 10th March 2013) evening. This order included personalisation. Having completed the order, I then changed my mind and wanted some extra personalisation. So, I sent them a message via the website. Come Monday morning I had had no response so I tried calling. So to my horror I find the lack of telephone number and of course these reviews. At this point I also sent an email to the sender (from one of the confirmation emails) to try and confirm they had received the change in personalisation. These emails bounced back, and I guess the message via the website suffered the same fate.
The knife arrived on the following Thursday. An acceptable time for the second class delivery I selected. However the extra personalisation was absent.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.