Having myself made an order with this company and then later found these reviews. I thought I would pass on my experience.
I ordered a knife with them on Sunday ( 10th March 2013) evening. This order included personalisation. Having completed the order, I then changed my mind and wanted some extra personalisation. So, I sent them a message via the website. Come Monday morning I had had no response so I tried calling. So to my horror I find the lack of telephone number and of course these reviews. At this point I also sent an email to the sender (from one of the confirmation emails) to try and confirm they had received the change in personalisation. These emails bounced back, and I guess the message via the website suffered the same fate.
The knife arrived on the following Thursday. An acceptable time for the second class delivery I selected. However the extra personalisation was absent.
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