Dear Mr Ten Houten

The service we offer to our customers is our number one priority and it does concern us that on this occasion, the level of customer service you received did not meet the high standards you expected. We do have a number of satisfied customers and we are confident that if you do choose to use us again, you will be among them.

In the meantime, if you do wish to discuss your concerns further, please contact us on review@currenciesdirect.com and a member of staff will be more than happy to assist you.

Kind regards,
The Currencies Direct Team