Andy Robinson´s profile

Reviews (2)

HomeServe UK

Friendly & good workers

Good workers friendly & helpful, let me know how things were going. But the down side was the first guy that was sent out with just a plunger couldn't unblock the toilet, the second guy sent out the same day with a jetting machine couldn't unblock it (but he had a remote control) the next day sent Billy who was the best but was limited as the equipment that he had wasn't as good as the second guy & had to jet from the drain to the toilet.

This caused the toilet to overflow as he couldn't see what was going on .............if he had a "mate" with him or a remote control it would have avoided this........ After having to sleep on the settee for 3 nights with the smell, a contractor came around (Rentokil) too remove & sanitize the floor.

Another subcontractor had to attend on 2 occasions too address the problem & remove with digging the drain rods in the collapsed pipe.

I'm left now without carpet in the bedroom or en-suite but do have it working !!!!!!

It has cost me 5 days from work, but they have paid for the carpet + vinyl covering for the en-suite, so at least they have been fair, but if there guy's had the right equipment we all wouldn't have had this drama.

12 March 2014

Reply from HomeServe UK

Good afternoon

Thanks for taking the time to complete a review about your recent claim. We’re really sorry to hear about the issues you have described. This is not the service we want to deliver to our customers. Your details have been passed to our Customer Relations Department who will be in contact as soon as possible to discuss your concerns further.

Kind regards
Here to Help

Quality Advise,Quality Products, Fast Delivery

Have used this company on a few occasions now & each time I receive the best advise, quality product's & the next day delivery. What more can you ask for........

Andy Robinson´s profile

profile image of Andy Robinson
Andy Robinson
Male, 1964
Hartley, United Kingdom