I arranged for flowers to be sent to my sister-in-laws birthday which was on a sunday. They were actually delivered a day late when she was at work, they were left out on the door step in the snow without the card that I had asked to be included so she had no idea who they were from when she got home to a very sorry looking bouquet!
I emailed to complain on the Tuesday but didn't even get an acknowledgement that they had been received. I telephoned them on the Thursday but kept getting answerphone. When I finally got through, I was told that they could resend the flowers or it would take up to 5 days for the escalation team to respond about a possible refund.
Absolutely horrendous service experience. Don't use them - pay a little more for interflora and know that you will at least get what you pay for!
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