I bought an excellent Raymond Weil watch from Watchfinder a couple of years ago and love it. Recently the battery went and I took it into a well known high street jewellers - was told it would cost £150 and they would have to sent it to Switzerland. I instead contacted Watchfinder who replaced the battery for less than a third of the quoted price - service was excellent, regular communication as to the cost and estimated time for the work to be done. I really am very impressed with the service i received - both when i bought the watch originally but also with the subsequent customer care when replacing the battery. Well done!
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