After living for 20 years in the U.S. I became used to excellent customer service as the norm as nothing else is acceptable to customers there. On returning to Ireland 14 years ago it was therefore a rude awakening to realise that the customer service here left a lot to be desired (and that's an understatement). What a refreshing change it was therefore to discover a company who believes in good, old fashioned customer service - as the Mastercard ad says - "Priceless"!
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