Mrs L Jones´ profile

Reviews (2)

ao.com

Great experience

I ordered a washing machine on the Friday and selected the free delivery option for two days later on the Sunday, immediately I received a text to confirm and then a phone call. They text me late Saturday night to confirm my 4 hour time slot for the next day which was 9 - 1 and delivered it at 11am having 1st received a call from the driver to say they were on their way, great customer service and would definitely use them again.

AID Fuel Oils ltd

A BIT LET DOWN, THIS TIME

I always use AID but this time they did not deliver on the date agreed, I did get a call from the driver (late morning) saying there was a problem with the vehicle so they would deliver the next day and put it down for an early delivery, it did arrive the folllowing day having phoned them to be told 'towards lunch time' it actually arrived at 2pm, so a bit dissapointed as had to wait in again but in the past they have been very reliable so hopefully this was a 'one-off' and it hasn't put me off using them in the future.

14 November 2013

Reply from AID Fuel Oils Ltd

Dear Mrs Jones,

Thank you for your feedback.

We would like to thank you for your loyal custom; we regret to hear that on this occasion that we haven’t been able to meet your exact delivery window.

Please rest assured that this is not a common occurrence and we do work tirelessly to keep our fleet of tankers out on the road.

We hope that you can accept our apologies on this occasion and look forward to continue to serve your heating oil needs.

The AID Fuel Oils Team

Mrs L Jones´ profile

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Mrs L Jones
Reviewer
United Kingdom

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