Heather Hanson´s profile

Reviews (2)

TransferWise

Excellent Service

I used Travelwise with caution at first as it is a recent newcomer to foreign exchange. I have now used them twice and on both occasions the transfer was quick and the rates ther best I could find anywhere. If you need to exchange sterling for euros, this company is as good as any.

Currencies Direct

Not as simple as others

I registered to make a transaction but had to wait to be contacted by phone to place the deal. When the contract note was sent to me, it asked for details of the beneficiary to be completed. As it was a .pdf form, it couldn't be edited so I had to email with the details. I regularly use other exchange companies like Hifx and Transferwise whose procedures for buying currency on line couldn't be easier. I'm not sure that I'll be using Currencies Direct again.

15 March 2013

Reply from Currencies Direct

Hello Heather,

We’re very sorry to hear your experience of dealing through us has taken longer than you’d hoped, thank you for taking the time to flag this up.
We understand that the current process of registering and trading should be more streamlined, so we’ve recently embarked on a project to overhaul the entire process, end to end. As part of this project, our email communications are also being considered, consolidated and updated so that you can add or edit your own details and those of your beneficiaries much more easily.
Although this will take time, please be assured that we are listening to your feedback and we are taking steps to make improvements within the next few months.
To ensure we make the product the best it can be for our users, we're conducting in-depth user testing and I’d like to invite you to participate – please get in touch if you’d like to be involved so that we can incorporate your feedback into our program.
Contact details are as follows:
Email – review@currenciesdirect.com

Kind regards,
The Currencies Direct Team

Heather Hanson´s profile

profile image of Heather Hanson
Heather Hanson
Reviewer
United Kingdom

About