Francis (Jim) Thatcher´s profile

Reviews (2)


The good, the bad and the not very ugly

Have used Big Dug before. All deliveries arrived on time or early. Product was of excellent quality. However the connectors ordered and paid for were not included in the delivery. Phoned and handled quickly - came next day.
Then decided I needed to exchange some if delivery for a more robust set of shelving. Phoned and no problem with return of items I wanted to exchange. New goods arrived on time and return goods collected on time. However once again there was something missing from the delivery - phoned and should be here tomorrow. Apologies from staff on phone - but still inconvenient to wait a further 3 days to complete the project.
So apart from short deliveries, twice, product and service was very good

15 April 2014

Reply from Bigdug limited

Hello Francis,
Many thanks for your order - sorry to hear of the missing items we pride ourselves on our customer services- and always try to rectify the problem next working day,
I am sorry it took a little longer than expected
i have marked up your account so if you order again we will delivery it next day free of charge
kind regards


HiFX provides EXACTLY what I need in sending currency to the USA for my home there

Since I discovered HiFX I have not used any other money transfer service to send money to my bank accounts in the USA and to pay other American bills. I have a home in Florida and have used High Street Banks, other FX organisations, Travellers cheques and hard currency in the past. But HiFX consistently beats them all with much better exchange rates, low and sometimes no additional fees, total security and fast, same day transactions. When I send money from UK in the morning it is in my US bank account by the end of that business day. Superb - thanks.

Francis (Jim) Thatcher´s profile

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Francis (Jim) Thatcher
United Kingdom