Used Vistaprint for years but decided to give SoloPress a chance as there prices seemed good and there based in the UK.
Had a problem at first BUT Solopress reacted straight away to rectify a minor problem and also did more than they had to.
If i have had a problem in the past with vistaprint orders it takes a long time for a response from customer service.
Apart from the customer service been excellent the printing quality is great and prices couldnt be any better i couldnt find anywhere cheaper on the internet!
So i am pretty new to the email marketing system etc.
I found dotmailer and joined up after a free trial as i found there easy editor useful. There sales team are brilliant they just dont tell you everything you need to know.
So i joined paid around a £500 join/licence fee average of (£100 with most others providers) then as time went on all of the below happened! Please read if you want to avoid been ripped off!
1) So after 2 months my contacts list was growing i clicked add another address book because i was seperating the lists by regions and a message appeared saying your only allowed 5 address books "please call to upgrade your account"
so i called and they requested over £500! To upgrade my account to a enterprise account!!! (Most other providers i have found dont have address book limits if they do its no less than 50 all the way up to a 1000 address books)
2) I rang to change my price plan i had gone from sending 1500 emails per month to just under 2000 so currently paying £29 per month i didnt think there would be a big difference in price, they said the new price would be £59 per month thats one hell of a jump for a extra 500 emails. (That price £59 per month with some other providers gets you up to 500,000 email sends a month).
They give you very little at the begining knowing you will require more sends,address books etc thats when they get you with massive price increases and charging for the smallest things!
3) I rang dotmailer for support nothing major something easy for them they could have resolved in 2 minutes but the guy wouldnt help me over the phone because i wasnt eligible for phone support!! And youve guest it "you need to upgrade your account"
4) Dotmailer wont allow you to use your own email address as a from address (i cant find one provider on google who prevents you from doing this) So i paid the £250.00 for a custom from address because the free one they give you just lands in most peoples junk mail! They set me one up with the word 'news' in the from address which is a keyword for some/most spam traps!
There supposed to be more personal ie email@example.com. I called them to request another from address expressing my concerns to be told yes we can do you another but it will be £250.00!!
Dotmailer say this is incase your email address is blacklisted a number of very experienced email marketers have assured me its so they can charge you for a custom from address.
So to sum everything up if you have very very deep pockets and like to over pay for services join Dotmailer!
Matthew Graham found this review useful
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