My boiler broke down. It needed fixing. I first called British Gas and my own energy suppliers who were not able to help. My mnager recommended Pimlico Plumbers. Even on the telephone they reassured me and I felt reassured that they could help - and they could. They turned up when they said they would, I received a call to confirm that someone was actually on thier way, he sourced and collected a part from a local supplier and fixed the problem. Not only did he fix the boiler problem but I noticed a leaky pipe while he was there and he fixed that too - nothing was too much trouble. He also gave me advice on a gas fire I have and he told me never to be afraid to ask for proof that someone is qualified to do their job - he showed me his card showing me his qualifications which he said they are required to have on them at all times. I am in no doubt that they will be the people I call if I have future emergencies to deal with. Utterly helpful, trustworthy, polite, professional - I have nothing but positive things to report.
I have an electric roller garage door with an extremely temperamental remote fob. It often drives me to distraction. IIt recently broke late at night in the dark - quite distressing when you think that you will single-handedly have to remove all your belongings from the garage to the house so that they don't get stolen! I called EasyGates in a panic - the excellent customer service made me feel that they cared, despite not knowing me from Adam. I was advised to go on to particular sites with pictures of garage door fobs so that I can identify which I had (I hadn't a clue). As well as that, I was advised to take apicture of it and email it to EasyGates' technical team. Within an hour of doing so, I had received a response telling me which type of fob I have. The email included a link to a new fob which I then proceeded to buy - as someone took the time to research which replacement fob I needed. I would not have worked this out on my own. It turned out that they sold the fob I needed, at a reasonable price, and it turned up the very next day. Huge relief and enormous thanks go to EasyGates and their team. I am a very happy customer and would recommend them to anyone. They went well and truly above and beyond for me and saved me a lot of time and worry.
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