Trevor Dee´s profile

Reviews (3)


Excellent service & good price

Bought a Sealey tipping trailer, arrived very quickly & is just the job!

Garden Machinery Direct

Good products & prices, poor/non-existent customer service.

Ordered machine online at a reasonable price. Item was promptly dispatched but didn't arrive (This was a fault of Fed-Ex), however on emailing the suppliers I received absolutely no response! Very disapointing, I had to chase fed-Ex & a third party courier myself, 8 phone calls later item was located..................I don't think I should have had to do this, the supplier should have.

20 March 2013

Reply from Gardenmachinerydirect

Dear Mr Dee,

Thank you for taking the time to fill out our trustpilot review.

I would like to apologise for the service you received with replying back to an email and chasing your delivery, this is being looked into.

As I hope you can understand that as soon as your item leaves our premises we heavily rely on the couriers to get back to us and inform us of any delays etc on deliveries.
I can confirm that your delivery area is a 3-7 working day delivery area,due to the fact that you live in a remote part of the uk.The nearest delivery depot to your address in Inverness which is over 100 miles from your address hence the reason for the 3-7 working day delivery.

I hope you can understand that we cannot offer your delivery area as a next day area and do hope we can help you in the future.

GSF Car Parts

Good value delivered quickly

Can't say anymore really;goods were of good qualty at sensible price with quick delivery. Will use you again.

Trevor Dee´s profile

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Trevor Dee
United Kingdom