Andrew Racktoo´s profile

Reviews (1)


Waste of time

Not a lot of point reviewing a company as you are asked to provide evidence of your issues! I don't make a habit of leaving bad reviews for no reason so why should I have to give evidence if a bad experience. Not so much trust going on here really and the companies reviewed get away with giving customers a bad experience!

Band Shakil Hassan found this review useful

08 April 2013

Reply from Trustpilot

Hi Andrew,

Thanks for taking time to give us feedback.

Trustpilot is an open platform where everyone can read an write reviews about the companies they buy from. To ensure the quality of the reviews, we provide an option to report a review that may not follow our review guidelines or could be written by someone, who can't be identified as a real customer. Any company or consumer can report a review and you can see who, when and why a review has been reported on the company profile page.

One of my colleagues in Community Support is investigating the issue. If you can provide documentation that you bought something from the company and send back, we will restore your review. I understand that this is a hassle, but it's the best way can ensure that reviews are written by real customers. So I hope you can help us and other consumers by providing a proof of purchase.

Thank you,
Joakim Ditlev

Andrew Racktoo´s profile

profile image of Andrew Racktoo
Andrew Racktoo
Ropley, United Kingdom