Alan Twiss´ profile

Reviews (2)


very good

good delivery, good product
thank you

Hughes Direct

not very good

received a faulty microwave from Hughes direct via amazon
the item was faulty and a refund was arranged whet it was sent back
for the 4th time the dpd couriers used by them has not turned up
(need the refund to get a new one from other supplier)
the just keep giving me new dates and nothing else
dpd finally picked up the faulty microwave,on the 5th arranged date
i now wonder how long it will be before i get my refund
(a full refund was given with no problems within a few days)

03 May 2013

Reply from Hughes Direct

Thank you for leaving a review.
I'm terribly sorry that our couriers let you down regarding the collection on so many occasions, i can assure you this is not their normal level of service, DPD are usually very good. I can see from your update that you have been refunded and on checking our systems can see you were refunded the same day the goods were collected from you 15/03/2013
Kind Regards
Management @ Hughes Direct

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Alan Twiss
United Kingdom