Heather Gourley´s profile

Reviews (1)

Neopost Ltd

Horrible customer service employees lied to me three times

This is the email sent to a sales rep in response to my meter being on back ordered. Bill,

I called and left you a message two days ago and did not hear from you so I took it upon myself to call to get an estimation of arrival. I was told yesterday by a sales rep that the particular meter I order (IS-280) was on back order and they would not be available to ship until 4/1. I was told yesterday afternoon when I called back to cancel the meter that I needed to speak to someone in customer service and then was placed on hold for 20 minutes. So yet again I called this morning and spoke to someone in customer service who then told me that I needed to talk to my sales rep. He is on vacation and you did not respond to my inquiry. This particular customer service representative explained that the meter had shipped on 3/5 and should arrive tomorrow. She gave me the tracking information. When I looked up this information it does say that the estimated date of arrival would be tomorrow, however, the order placed date was 3/13.

The fact that we received no notification that our meter was backlogged and that you did not return my phone call lead to us making the decision to cancel the order and go with another company. We ended up being two weeks behind in our mailing due to the miss information we received from Neo Post. This kind of customer service is unacceptable and has been a complete waste of my valuable time. The lies from the employees, miss leading information and horrible customer service is unacceptable I would hope that you treat your customers better than I have been treated.

Heather Gourley´s profile

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Heather Gourley
Warren, United States