Saw some clarks shoes in a local shoe shop but they didn't have my size so came online and was pleasantly surprised to find them at Bells shoes £6 cheaper. I ordered my shoes very easily which arrived within 72 hrs however the fit was not too good (completely my fault for having awkward feet!) So reordered a new size and they too arrived promptly, no fuss or hassle to return the previous pair as everything needed was in the original package, right down to a pen to fill out my form! Received an email within 2 days of returning to say i'd been refunded. I will be looking for my childrens school shoes next! Your customer service is excellent, if only more companies followed your example, keep up the good work.
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