CEX

Complete disregard for the sales of goods and services act

Well im posting this to warn others about their selling service as this is now the second time i have used it and both have been horrible experiences and the worst customer service i have ever been the recipient of.

The cex website states 'Once we receive your goods we will get to work immediately, and we will endeavour to test and process payments within a week. ' however in my experience i have found this to be 100% false and just one example of how they clearly mislead their customers intentionally. As both times the first at the start of December and my most recent experience the one i will focus on during this review which has caused me to post this was initially placed on the 18th of feb 2013.

However it has taken them almost a month to process my items while they require me to send the goods within five days, I personally feel that this cannot be deemed as 'Reasonable time' as is required by the sales of goods and services act. When i contacted their customer support through email as they have no telephone number for this service i received no reply when i questioned them about the delay and only today the 14th march have they processed my order only to regrade one of my items an ipod touch as non working when the reason for doing so was a cosmetic blemish of a scratched back.

So think twice before using this service as they have shown a complete disregard for customer service and the legislation they must abide by.