Jackie Airlie´s profile

Reviews (1)

ao.com

delivery shocking

bought a fridge freezer and washing machine from appliances online, could actually see delivery van from window, but driver phoned to say he couldn't get the van up the lane to the house which i find hard to believe considering you have to be able to get a fire engine to property. and would not deliver to our old house less than 5minute drive away. so now i have to move into new house on Saturday with no washing machine or fridge freezer . cheers guys terrible service.

15 March 2013

Reply from ao.com

Hi Jackie,

I'm so sorry to learn of your delivery experience, this is very disappointing. Here at Appliances Online we pride ourselves on providing fantastic service to our customers and we are disappointed when a customer doesn't feel they have received this. I would like to assure you this is certainly not our normal high level of service.

I would be happy to look into this matter further for you, if you can kindly reply to reviews@appliancesonline.co.uk with your order number and I can investigate this further.

Again I would like to apologise for the inconvenience this must be causing.

Kind Regards
Hollie, Appliances Online

Jackie Airlie´s profile

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Jackie Airlie
Reviewer
1971
Dumfries, United Kingdom

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