Matthew Foster´s profile
Reviews (1)
Interlink Express
WILL not use again!
Order two T-shirts through a company online and paid for delivery (£18) through Interlink Express as we needed them by Thursday! The T-shirts were for a charity bike ride we were doing on the Friday, lasting all weekend. I logged on to view the status of my order at around 2pm on the Thursday to see that it had been delayed so I contacted customer services who weren't able to give me an update as they couldn't get hold of the depot, I then called again and again for the rest of the afternoon and still did not have any answers. In the end I was PROMISED delivery by 8am the next day to my house, this was after me chasing them numerous times to confirm as they NEVER call you back! 8am came and went the next day... I then spend a further 30 minutes on the phone to them (Total calls to them cost over £5) in the morning finding out what has happened and they claimed that it was never down to be delivered in the morning, and then say it will be delivered before 10am which I tell them is no good as we are setting off at 8:30ish. They did arrange another courier to take the parcel to my hotel later that evening (8PM), however the overall customer service and lack of knowledge on what is happening I find appalling.
Reply from Interlink Express
Matthew Foster´s profile
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I do apologise for any inconvenience that was caused. Looking at our tracking system, I see that a note was added to underscore the importance of delivering these items on time, so I'm sorry that we didn't follow through on this. Could you please email socialmedia@interlinkexpress.com with your contact phone number so I can arrange for you to be called. We want to try and repair your perception of us - we genuinely didn't mean to inconvenience you :(
Kind regards,
Bobby.