I use scan for nearly everything I need computer related, unless I need something urgently. Prices are generally cheaper than anywhere else. I am lucky enough to live a 20 min drive from scan, and the Q-Collect service is excellent, although waiting in the shop for your order to be collected is hardly a painful experience, plenty of things on display to look at. The only thing I have had an issue with is a graphics card I bought last year, The box itself seemed fine, but upon opening the box, the plastic packaging inside had shattered, asif the box had been dropped or crushed at some point. No problem though, as the card worked and still does.
I can't comment on scan's RMA policy's as I have never had to return a product.
Keep up the great work scan.
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