Peter Marinker´s profile

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I'm grateful for Trustpilot's reviews. I was on the phone for the 2nd time this week to and encountered the same stalling stonewalling technique reporter by other reviewers. I wish I'd read the reviews before ordering virus protection. They offered a CD for use on two computers so I paid through Paypal on Feb 16th. By March 10 nothing had arrived so I wrote them- no reply so I phoned and was told no CD' s at their warehouse but they could send me a key to dowload the programme. No key came so I phoned today, the 14th march and was told the warehouse hadn't confirmed that the discs had not been sent and they couldn't send the key until they heard back from the warehouse. I tried to insist that they email me to tell me when I could expect the goods but was told (eventually) they could not do this, that I was shouting (I wasn't but felt like it) and they would hang up so I spoke more softly but got no further so we ended the call. At my wit's end I looked up reviews on line and came across this website. I thought I should add my warning. I'll try the recommended remedy.

Timmeh Costello found this review useful

Peter Marinker´s profile

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Peter Marinker
United Kingdom