We accidentially booked the wrong date and noticed this within 10 minutes of booking. In line with their T's & C's we contacted them and asked them to amend the booking. Despite chasing this 3 or 4 times our emails were went unanswered, we eventially phoned them for them to say there was nothing they could do other than make a formal complaint. We made the formal complaint and this too was ignored, we only got a response when I took to twitter! The company told us someone would contact us (which took over a week and me to chase again) and they eventially got a refund (as had to rebook).
We thought that was the end of it... when we were away we were unable to contact the company who were meant to be taking us back to the airport so contacted Resorthoppa asking them to assist us (we sent the email to the main admin team and the person who handled the original complaint to ensure it was picked up. Unsuprisingly, given the above, no one responded to us. We managed to get the return transfer issue resolved on our own. I had an email from the individual who dealt with the original complaint after we got, saying the email had gone into her junk inbox and nothing from the admin team. We also tried the number they have on their website for when you are away - the number was not recognised!
I have used Resorthoppa in the past and found them to be good, but I think you find the merit of a company when something goes wrong and I would not want to risk being stuck in a foreign country relying on them if it went wrong again!
Craig Easterbrook found this review useful
Good value for money, and quick delivery. I will use them again.
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