I was massively impressed with the customer service offered through the excellent website. I used the online chat several times and the team answered my questions fully every time. A big tick! Unfortunately my experience was much less than satisfactory once the orders had been made.
Your website said that everything I ordered was in stock - I needed to know this because I had a very quick turnaround on a bathroom project. I received a confirmation email confirming this. It was only after I happened to phone up to ask for some details that I was told that the bath I ordered was not going to be available for some time - it was out of stock. If I had not phoned - I would not have been informed. Annoying - I cancelled the bath (ordered from elsewhere in the end) but kept other elements of my order. I was then later emailed to say that the shower riser and tap was out of stock and would not be in for another week or so. A pain, but OK as long as it arrived in the time I was told it would. Subsequently I have received and email to say it will now be much later than initially specified. This is a real problem. I have tilers etc all lined up an waiting to go (yes I know the recommendation is to not do it this way around but one has to sometimes).
Major groan I know but really it's about communication and also stock control. Don't advertise something as being available if it is not - simple.
If you could sort these issues out you would have a brilliant service.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.