Simon Brookes´ profile

Reviews (2)

Tons of Tiles Ltd


Great selection, excellent customer service and fast delivery.

22 March 2013

Reply from Tons of Tiles Ltd

Hi Simon,

Thank you for such a great review!

Many Thanks,

Tons of Tiles

Victorian Plumbing

Excellent website and customer service but poor follow through

I was massively impressed with the customer service offered through the excellent website. I used the online chat several times and the team answered my questions fully every time. A big tick! Unfortunately my experience was much less than satisfactory once the orders had been made.

Your website said that everything I ordered was in stock - I needed to know this because I had a very quick turnaround on a bathroom project. I received a confirmation email confirming this. It was only after I happened to phone up to ask for some details that I was told that the bath I ordered was not going to be available for some time - it was out of stock. If I had not phoned - I would not have been informed. Annoying - I cancelled the bath (ordered from elsewhere in the end) but kept other elements of my order. I was then later emailed to say that the shower riser and tap was out of stock and would not be in for another week or so. A pain, but OK as long as it arrived in the time I was told it would. Subsequently I have received and email to say it will now be much later than initially specified. This is a real problem. I have tilers etc all lined up an waiting to go (yes I know the recommendation is to not do it this way around but one has to sometimes).

Major groan I know but really it's about communication and also stock control. Don't advertise something as being available if it is not - simple.

If you could sort these issues out you would have a brilliant service.

19 March 2013

Reply from Victorian Plumbing Ltd

Thank you for your comments. Your comments have been taken on board and have been taken very seriously. We are continuously looking for ways to improve our service and this is certainly something that we are currently looking into. We want to be able to prevent this from happening again in future and we are doing all we can to improve this. I sincerely apologise for any inconvenience caused and thank you for your comments. It is very much appreciated.

Simon Brookes´ profile

profile image of Simon  Brookes
Simon Brookes
United Kingdom