I ordered a Hotpoint gas hob from Appliance House Ltd. The one that arrived was not the one I ordered, in fact it was an obsolete Hotpoint model. I telephoned Appliance House the next day to inform them. I spoke to Lee who sorted the problem immediately. The model that I want is out if stock until Monday. I am expecting delivery on Tuesday and the carrier will take away the other one. As I had arranged for a plumber to install the hob I still had to pay him a £50 call out charge for wasted time. Appliance House are going to refund me this money. You can't say fairer than that! 10 out of 10 for customer service. Hopefully the new one will arrive next week?
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