Alistair Tyne´s profile

Reviews (2)

Paymentsense

A refreshing approach to card payment services.

From first contact Jonathan at Payment Sense understood from a customers perspective, what we needed rather than what our bank wanted to supply.

We didnt need a payment terminal, with our bank we HAD to have and pay a monthly charge for a terminal that we would never use, and would have to pay extra for access to a online terminal. With Payment Sense, they took the time to listen to what we needed and where flexibile enough to tailor their product to us.

Jonathan helped us complete every stage of the process, and kept us informed at all times, the rates are significantly less than the ones we where being offered by our own bank and there's no long term tie in to worry about.

Payment Sense 5 - Barclays 0

Soho66

Excellent Service & Support

We recently converted our four primary business lines from BT to Soho66. The entire process was well managed by Soho66, the only problems where caused by our old telephone supplier not being exactly helpful.

The service has been rock solid, initial problems we had with configuration of our VOIP gateway, where easily solved with excellent support from Soho66.

The only improvements I would like to see are some form of itemised billing, so we can see where the call credit we upload is going and support for G.728 codec to consume less bandwidth.

15 March 2013

Reply from Soho66

Hi Alistair,

Thank you for taking the time to leave a review. Just to pick up on your suggested improvements;

You can access itemised billing by logging into your control panel, and visiting the invoices section. Then choose 'Billing-Calls and Faxes'. From here, you'll see each individual charge made to your account, the telephone number and call duration etc.

We also support the G729 codec (I assume this is what you mean?) to consume less bandwidth. We don't advertise this as it's quite intense on our systems, however we do it when we receive a request. If you'd like us to enable this on your account, please send us an email requesting this to support@soho66.co.uk

Best wishes,

Soho66

Alistair Tyne´s profile

profile image of Alistair Tyne
Alistair Tyne
Reviewer
1979
Aberystwyth, United Kingdom

About