The lock and key web site provided a very user friendly shopping experience with easy to follow instructions for acquiring the appropriate product and selecting the desired delivery option. The whole process from start to finish provided a highly efficient experience.
Subsequent to my on-line order, I was informed the next working day by telephone that my original choice of washing machine was out stock. However, a forecast of availability was provided or an equally competitively priced alternative was proposed. After selection I was kept updated regarding my order and the delivery arrived as promised as well as taking the old machine away free of charge. Overall an efficient and professional provider.
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