Like the last reviewer I have never written an online review of a company before so goes to show how angry I am at the service I have received, I only wish I'd seen all the bad reviews before I chose to use them and saved myself from being completely ripped off
I have recycled two iphones in the past with a different company and received perfect service, received exactly the same amount I was quoted and received my money quickly. I chose to use Bozowi this time because it offers the highest amount and claims the same level of service I have received before - DO NOT BE FOOLED YOU WILL NOT RECEIVE THIS AMOUNT FOR YOUR PHONE!
My phone was sent off in good condition, followed all of the critieria for a fully working phone iphone 4s in good condition and I was quoted £239.50 - I have received (although its not actually in my account yet) £159 because it was locked to O2 - this was not made clear to me when I entered the contract and I can see from reviews on here that they have only just changed their website this week to say that. I spoke to a guy in customer services who also said their terms and conditions had been changed on the website this Tuesday 12th March - my contract was formed on the 26th February
The thing that has made me even more angry is that I was supposed to receive an email from them with the revised offer of £150 which I never received so I did not have the opportunity to decline their offer and get my phone back. They claim to have emailed me although my IT department have traced all emails and would be notified if anything was blocked for whatever reason and nothing has tried to come through from them - I received my confirmation email from them no problem but conveniently this one never arrived in my inbox or even made it to the server. Bozowi customer services response to this was that it is my responsibilty to make sure my email is working and I had 7 days to accept or decline to the email I never received so it is my problem. I agree that my email is my responsibility which is why I had emailed them to tell them I hadn't heard anything from them and asked what was going on with my account - this email was sent to them within the 7 days they were supposed to wait for me to accept or decline the offer so they basically knew I hadn't received the email but continued to process it anyway? One of the three people I spoke to at customer services confirmed that they had received my email so I know this is not another suposed problem with email
So in summary, I have received a ridiculously cheap price for my phone nowhere near the quote I agreed to and through no fault of my own have no option to get my phone back and have to just accept this. I made them aware I hadn't received any emails from them and they did nothing, a decent company would see my email, re send the offer email and possibly extend the 7 day rule knowing there had been problems. My phone has now been sent somewhere else apparently and they can't get it back.
Don't even get me started on the people they have representing their customer services - I wasted 1 hour 45 minutes on the phone to them to get nothing resolved, no apology just them implying that I am lying and it's not their problem. At times they spoke with attitude, when I commented that I had been on the phone for 20 minutes the girl replied "no 7 minutes actually" in a rude manner to which I pointed out she wasn't the first person I had been put through to so infact it was 20 minutes. I consider myself a very honest person so this whole situation has left me infuriated ans the money hasn't even reached my account!
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