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DrinksDirect.co.uk

annoyed to find only 1 item despatched

I had ordered 2 bottles of Glenmorangie Sonnalta PX and only one was dispatched, with other to follow, I then received a further email stating that thus was now out of stock, although it can still be purchased on the website, rather puzzled and still awaiting refund

15 March 2013

Reply from DrinksDirect.co.uk

Thank you for your feedback.

It looks like there was only 1 bottle of your ordered product available for dispatch and this was processed and the second bottle on your order placed on back order. Information subsequently received from the UK supply agency of the item on back order was that the was no further stocks are available and the item is now discontinued.

The item should have been changed to out of stock on the website. It looks like this has not happened and a change request has been submitted to get this product updated as being out of stock immediately.

We apologise for not being able to fulfill your order in full, however your ordered product was a limited production item and no further stocks are now available.

Your refund of the back ordered product will be processed within the next 48 hours.

We apologise for any inconvenience caused.

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Mr K Stott
Reviewer
United Kingdom

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